When the Regulator Calls — Respond with Confidence, Not Panic

Whether you’ve received an Improvement Notice, a request for information, or are under investigation after a serious incident, how you respond matters.

The language you use. The level of detail you include. The corrective actions you propose. It all paints a picture, not just of what happened, but of how your business handles safety and accountability.

At QualSafe Investigations, we help businesses respond to regulatory action with clarity, integrity, and strategy.

With two decades of enforcement and investigation experience, including leading high-profile cases at WHSQ and the Electrical Safety Office, we understand exactly what the regulator is looking for. I’ve assessed hundreds of these responses from the inside.

Now, we support businesses from the outside, helping you avoid the common mistakes that escalate risk and ensuring your response demonstrates genuine accountability.

We provide confidential, experienced support for businesses facing:

• Improvement or Prohibition Notices 
• Requests for information or records 
• Regulatory interviews and follow-ups 
• Internal investigations following notifiable incident 
• Reviews of investigation reports before submission 
• Compliance action planning and documentation
   

This is not legal advice, it’s strategic, practical guidance based on how the system actually works.

 A rushed or defensive response can lead to:

• Escalated enforcement
• Increased legal exposure
• Damage to your organisation’s reputation
   

A grounded, well-prepared response, supported by clear documentation and insight can:

• Contain the issue
• Build regulator confidence
• Demonstrate due diligence
• Protect your business and your people